Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.


Google rating

5.0 522 reviews

  • Sean M ★★★★★ 2 months ago
    Excellent service from the entire team at Capital Data Recovery. I quickly gave them a call and they were immediately kind, welcoming, and supportive of my situation where a 5TB (full) hard drive had failed. … More Within just over a week they were able to recover EVERY bit of data on the drive, while keeping me updated throughout the entire process. I don't know anyone else who could have done the job they did, with professionalism and kindness throughout. If your drive fails, these are 100% the people I would recommend you bring your device to. They took time out of their schedules to help me selecting storage solutions moving forward, which I really appreciated. They cared just as much about my data as I did. I feel lucky to have them here in Ottawa.
    Thank you again, the work you do is incredible!
  • Andre Givogue ★★★★★ a week ago
    I was told that my hard drive was a strong candidate for being completely unrecoverable, given the type and severity of the mechanical failure. It was an 8-terabyte drive with serious issues; the read/write … More heads were physically damaged and had to be replaced, the disk platters had suffered surface damage from the malfunction, and the firmware needed correction just to get the drive to respond. In short, this was one of those nightmare cases that usually don’t end well.
    Seeing a 100% recovery in a case like mine feels nothing short of a miracle. Maybe all the planets aligned for me, but it was Capital Data Recovery that made the unthinkable happen. Their team brought together expertise, hard work, dedication to pull this project off. And yes, possibly a bit of luck too. Thanks to their effort and determination, I was able to recover everything: irreplaceable photos, sentimental videos, and very important personal project files I thought were more likely gone forever.
    From the beginning, they were incredibly kind and helpful. I genuinely enjoyed our conversations, and their guidance throughout the process helped put the odds back in my favour. For that, I’m deeply grateful. The level of care, professionalism, and perseverance that went into recovering my data made all the difference. What Capital Data Recovery managed to do is nothing short of remarkable considering how difficult this kind of recovery was.
    I couldn’t wait to get back home and finally access my personal files again; to relive memories, see my family and friends’ photos, watch my videos, and revisit the moments that matter most. Now that I have, I feel a peaceful sense of relief knowing that my most cherished memories and important files are still with me.
    Thank you, Capital Data Recovery, for helping me in my time of need. Your expertise clearly made the impossible possible, and I’m beyond thankful. I won’t forget it.
    - André
  • Robert Asselin ★★★★★ a week ago
    Dealing with Levon at Capital Data has been a real pleasure . We weren't certain what could be recovered from our damaged hard drive.
    His prompt replies and his attention to our concerns, not to mention
    … More the short turnaround time with the repair, had us up and running again with very little down time. Best of all, every last document and picture was restored .
    Many thanks Levon,
    Bob