Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.


Google rating

5.0 450 reviews

  • André Pinard ★★★★★ 6 months ago
    After having broken my external Drive (2Tb), dropping on the floor. I brought it to Capital Data Recovery (CDR). I was unsure if it would be recoverable. What a joy to receive the email today that said … More "Good News!" All important files were saved and some picture and video files were put aside in distinct files. Thanks and kudos to Levon Kazariyan and his team!
  • tara socorro ★★★★★ 3 months ago
    It was a pleasure working with Levon from Capital Data Recovery Services in Ottawa. Levon is professional, personable and easy to work with. He was successful in recovering all the data I had on my solid … More state drive from a damaged laptop. I can't thank him enough. His quote was reasonable and he was straightforward when addressing the possible outcomes. I appreciated his patience in answering my questions, and would highly recommend Capital Data Recovery Services.
  • Mandy Brady ★★★★★ 3 months ago
    So thankful to Levon and Capital Data Recovery!
    I could not read / see my photos on a couple of brand new SD cards, and was very concerned I had lost some precious recent photos. After a phone discussion
    … More where he suggested some possible work-arounds and then an in-person visit, Levon was able to verify my photos were still there and accessible, recommend I purchase a new (very inexpensive) SD card reader, and even sent me a link to a recommended brand. All this and no charge for me taking up his valuable time and expertise!
    I am beyond happy. Highly recommend!