Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.


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5.0 462 reviews

  • Lauren Foster-MacLeod ★★★★★ a week ago
    We were very pleased -- and relieved! -- that Capital Data Recovery was able to recover almost all the data on our damaged hard drive. There were files going back at least 3 years and it's a relief … More to have them again. Thanks so much! I would recommend Levon and his team!
  • Maddy Black ★★★★★ 2 months ago
    I have been to Capital Data Recovery twice. Once I lost all my files due to a crashed backup to a hard drive. Karl successfully recovered everything and put everything on to a hard drive. Next, I had another … More issue with my computer and needed to put everything onto a hard drive. Levon did an incredible job and referred me to an Apple technician. Levon even waived some fees due to my situation. He is so kind and helpful. I will always come back here if I ever need something. Thank you!
  • Shamir Doshi ★★★★★ in the last week
    Professional, excellent turnaround, thoroughness and quality work. Thank you for your clear communication of my options. I've trusted Capital Data with my data twice now, and Levon is my first choice … More for data recovery.