Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.


Google rating

5.0 432 reviews

  • André Pinard ★★★★★ 2 months ago
    After having broken my external Drive (2Tb), dropping on the floor. I brought it to Capital Data Recovery (CDR). I was unsure if it would be recoverable. What a joy to receive the email today that said … More "Good News!" All important files were saved and some picture and video files were put aside in distinct files. Thanks and kudos to Levon Kazariyan and his team!
  • Doug Christensen ★★★★★ a week ago
    Levon and Karem are digital magicians! When my external hard drive failed, they were able to recover 100% of our family pictures and important documents saved over the past 28 years. They offer friendly, … More fast and absolutely professional service. These gentlemen are the best experts in Ottawa for data recovery, and I have been disappointed with other firms over the years in terms of recovery results. We are delighted to have our precious and treasured family memories back again. A sincere thank you to you both for your fantastic work.
  • Cheryl Brydges ★★★★★ 3 weeks ago
    Levon was very open and honest about the chances of recovery of photos/videos on my broken USB drive. He broke down the cost up front so there was no surprises. He was able to recover about 80% of the … More data. I appreciated his honesty and professionalism. Highly recommend!!