Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.


Google rating

5.0 330 reviews

  • Benjamin Bryer ★★★★★ 4 weeks ago
    Levon was such an amazing person to work with. Speed, reliability and professionalism is at his core. His business reflect an ambiance of trust, and know how hard to find around. If you need help with … More data loss, and all related to that, make sure to visit him!!
    Definitely recommend!
  • Cindy McGann ★★★★★ a month ago
    Professional, knowledgeable and responsive. If you have a data recovery issue, don't go anywhere else -- call Levon! My data was fully restored, all of my questions were answered and I now know … More "what not to do" to avoid a repeat data loss! Stellar.
  • Anne Marie Young ★★★★★ a month ago
    The level of service from this company is second to none. The quote, data recovery timeline, and completion were all accomplished as promised. A relief for me as I considered the timing to be crucial … More and I was more than satisfied with the results. Levon delivers excellent customer service and his advice was very much appreciated. With no hesitation, I highly recommend Capital Data Recovery Inc.