Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, or anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use an overnight or 2nd day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.


Google rating

5.0 305 reviews

  • Michael Bruneau ★★★★★ a week ago
    Levon took care and time to recover my data from a burned out hard drive. Turnaround time was very quick, service was professional and price was reasonable. Costs and charges were explained ahead of time … More and Levon was always available for any questions and concerns. Excellent service.
  • Pam ★★★★★ 2 months ago
    The gentlemen at Capital Data Recovery are superb, but sensitive and professional. That I am grateful is a profound understatement. They recovered a video that I will never ever be able to record again. … More Even I knew how challenging it would be to recover data from a tiny little computer locked inside a cell phone. They are exceptional. Don’t hesitate. Use them.
  • Nemat.El.Suloh El Suloh ★★★★★ 4 months ago
    Honestly, best service in town. My hard drive stopped working and I have files since 2005 on it. I couldn't lose it. So I went and they were very fast and very responsive. They quoted me with the … More cost and the process in one week and were very helpful in terms of advice. I totally recommend them and thank you Levon for taking the time to explain every single detail and options for data recovery.