Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, or anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use an overnight or 2nd day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.


Google rating

5.0 297 reviews

  • Pam ★★★★★ in the last week
    The gentlemen at Capital Data Recovery are superb, but sensitive and professional. That I am grateful is a profound understatement. They recovered a video that I will never ever be able to record again. … More Even I knew how challenging it would be to recover data from a tiny little computer locked inside a cell phone. They are exceptional. Don’t hesitate. Use them.
  • Nemat.El.Suloh El Suloh ★★★★★ a month ago
    Honestly, best service in town. My hard drive stopped working and I have files since 2005 on it. I couldn't lose it. So I went and they were very fast and very responsive. They quoted me with the … More cost and the process in one week and were very helpful in terms of advice. I totally recommend them and thank you Levon for taking the time to explain every single detail and options for data recovery.
  • Tonya Pomerantz ★★★★★ 2 months ago
    My laptop had crashed at the end of March, and I was praying that I did not have to get my data recovered.
    Unfortunately, I quickly learned that I needed to work with Capital Data Recovery.
    I called and
    … More left a message for Levon, who called back soon after.
    From the moment I spoke with him, I felt reassured and comfortable. I felt like I was in good hands.
    Levon was efficient and provided me with a quote for the data recovery. Unfortunately it exceeded my budget and when I replied that I could not move forward, Levon was able to be flexible and offered me a more do-able option.
    I took it, and once again, he was fast and I had my recovered data within a few days.
    Dealing with Levon was a pleasure, and I really appreciated his level of customer service. As I left, I jokingly told him that I hoped I don't see him again.
    He gave me tips on how to work with my data in the future, and how to perform an effective backup.
    Levon is great, and provides a much needed and valuable service.