Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 535 reviews

  • Misha Patapovich ★★★★★ 2 weeks ago
    I had an excellent experience with Capital Data Recovery Inc. when my hard drive failed and I thought I had lost everything. The team was professional, friendly, and very clear about the whole process, … More which made a stressful situation much easier.
    They were honest about what could be recovered and kept me updated along the way. In the end, they managed to bring back all files, and I couldn’t be more grateful. The turnaround time was quicker than I expected, and their customer service was outstanding from start to finish.
    If you ever run into data loss, this is definitely the place to go. They really know their stuff. Highly recommend.
  • Damien Roy ★★★★★ 3 weeks ago
    I was really afraid I had lost everything on my old hard drive! (Shame on me for not setting up my online backups properly...) My partner, Adeline Labrosse, contacted Levon and he was able to recover EVERYTHING! … More The price is not insignificant, but the precision of the work and the relief that comes with having all the data back is worth it. This is the kind of company you hope you won’t need again, but that gave us complete satisfaction with their services.
  • James Tsai ★★★★★ 3 weeks ago
    I can’t thank Levon enough. He is not only highly professional but also genuinely caring. I brought him two old hard drives that belonged to a late friend, holding irreplaceable memories. Unfortunately, … More these drives had been previously “repaired” overseas, but the attempts not only failed—they also caused further damage. When Levon learned about this, he didn’t give up. Instead, he went above and beyond to track down the necessary parts and carefully repair them. Thanks to his dedication, those precious memories were saved. If you ever need reliable and truly committed hard drive repair, I highly recommend Levon.