Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 502 reviews

  • Sean M ★★★★★ 2 weeks ago
    Excellent service from the entire team at Capital Data Recovery. I quickly gave them a call and they were immediately kind, welcoming, and supportive of my situation where a 5TB (full) hard drive had failed. … More Within just over a week they were able to recover EVERY bit of data on the drive, while keeping me updated throughout the entire process. I don't know anyone else who could have done the job they did, with professionalism and kindness throughout. If your drive fails, these are 100% the people I would recommend you bring your device to. They took time out of their schedules to help me selecting storage solutions moving forward, which I really appreciated. They cared just as much about my data as I did. I feel lucky to have them here in Ottawa.
    Thank you again, the work you do is incredible!
  • Susan Hoftyzer ★★★★★ a week ago
    Levon and his team are amazing. If you need data recovery services, hands down, this is the company that you want to deal with. My issue was a weird logical corruption over two drives in a raid 1. Levon … More was very thorough, asking exactly what had transpired with the drives before the files started disappearing off of the drive. They were able to recover the 3+ TB of data that I thought was gone forever. Data recovery is one of those services that you hope you never need, but if you do need it, Levon and the team at Capital Data Recovery are pretty much miracle workers.
  • Karim D ★★★★★ 2 months ago
    Capital Data Recovery provided outstanding service. They are very professional, very kind, and of course, very skilled at what they do. I had damaged my hard-drive by accidentally giving it too much electric … More power. They were able to recover the data and transfer it to another drive within a matter of days. Plus they offer expedited service for an extra fee if you need your repairs done urgently.
    I trusted them with my super important data and I am happy with this decision. I would highly recommend Capital Data Recovery.