Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 531 reviews

  • Steve Perry ★★★★★ a week ago
    Working with Levon at Capital Data Recovery (CDR) was everything you'd expect from a high-quality professional operation. The diagnosis of my hard drive issue was swift and followed by a clear explanation … More of my options at different price levels. In my case, I was charged for the least expensive option. The recovery of my data was swift and 100% successful. Levon guided me on the best way to store the recovered files and even provided advice on the best storage drives to purchase. You can be assured that all data will remain confidential because none of the folders and files are accessed during the recovery process.
    I will use their services again should the need ever arise - I recommend CDR as highly as possible.
  • Kevin O'Brien ★★★★★ a week ago
    Karén and Levon from Capital Data both offered superb customer service during my assessment and visit to their site. Their diligence, detailed knowledge of data storage, and friendly, straightforward advice … More on what can be recovered left me satisfied and made me confident in their abilities should I return to them in the future with data recovery issues. Highly recommend this place for a thorough analysis of your issue and for detailed explanations of data recovery processes.
  • Sean M ★★★★★ 4 months ago
    Excellent service from the entire team at Capital Data Recovery. I quickly gave them a call and they were immediately kind, welcoming, and supportive of my situation where a 5TB (full) hard drive had failed. … More Within just over a week they were able to recover EVERY bit of data on the drive, while keeping me updated throughout the entire process. I don't know anyone else who could have done the job they did, with professionalism and kindness throughout. If your drive fails, these are 100% the people I would recommend you bring your device to. They took time out of their schedules to help me selecting storage solutions moving forward, which I really appreciated. They cared just as much about my data as I did. I feel lucky to have them here in Ottawa.
    Thank you again, the work you do is incredible!