Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 591 reviews

  • Moise Oke ★★★★★ 2 months ago
    As a non-enterprise customer, Capital Data Recovery helped me figure out the best solution to my data recovery. Even though in the end, it didn't involve utilizing their service, they were honest … More about what they could do for me and that allowed me to make the most informed decisions with my hardware and data.
    They were very respectful and courteous as well.
  • andy le ★★★★★ 3 months ago
    Levon is very credible, came in for an appointment about SD card not being recognized. in my case he identified it as an electrical problem and gave me a full plan of what to do in the future to ensure … More my data won’t get corrupted like this again. he was realistic, didn’t even want to charge me the $100 to run my sd card, given all the information i told him it is almost certainly not recoverable (would take months and a lot of $$$) and he was transparent with that. would recommend, trust this guy with any of my data issues! learned a lot from one conversation
  • Sylvie Lalande ★★★★★ 6 months ago
    It was suggested to me by someone at Best Buy to save all my documents on a Seagate external drive. Well disaster struck. My external drive decided to become corrupted one day (nothing usual happened). … More After spending one hour with Seagate, I was told there was nothing to do. They provided a company in the USA that could recover my data but I did not want to send my data that far. I decided to look for a company in Ottawa that could do the same work. I was fortunate to find this awesome business...Capital Data Recovery. I was very impressed with them. Levon was very courteous and very professional. We discussed confidentiality and I reassured this was not an issue. It only took a few days to get the work done. There was a little issue where two folders were not copied for some reason, but he resolved very this quickly. He also provided me with s second copy of my data in the event another folder was missing. Thank you Levon for recovering my data. I highly recommend this gem of a business.