Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 553 reviews

  • Russell Boyce ★★★★★ 2 weeks ago
    Excellent customer service. I had mistakenly formatted 2 SD cards with very important photos and Capital Data Recovery was able to retrieve the files and downloaded the data to external hard drive and … More explained and showed me the images after they were loaded on my external hard drive. Levon also was able to complete the services in less than 24 hours. 100% satisfied with results, service and fees to have data retrieved. A great result to what could have been a loss of four years of photos from full format camera. I was mistaken believing that the regular backup that was being completed was being saved in my PC when in fact it was being saved after editing in the original SD cards.
  • Steven Lusignan ★★★★★ 3 weeks ago
    Capital Data Recovery stands out for their professionalism, expertise, and dedication. We reached out to them for help with a data recovery attempt on our home security system, and from the start, it was … More clear we were dealing with specialists. After calling several data recovery services across Ottawa, it quickly became apparent that Capital Data Recovery was the best choice. Their knowledge, transparency, and communication set them apart. They were diligent, personable, and clearly passionate about their work, taking time to explain what was possible with care and integrity. Even their competition recommended them — a true testament to their reputation and capability. Highly recommended for any and all data recovery needs!
  • Mihai Sarbu ★★★★★ a week ago
    Capital Data Recovery did an amazing job for me! I had lost tens of thousands of files, which were on a high capacity USB device that I used for many years. I took it everywhere with me and I was using … More it in many different locations. Very convenient, right? But one day it overheated, and I lost access to all my files; worse, as soon as I was plugging it into any computer, the screen was going all black.
    Long story short, here is how they helped me:
    - 100% recovery: All the files are back where they used to be.
    - Fast turnaround: They did much better than what they promised; I got a confirmation phone call within hours, and the work was 100% completed the next day.
    - Pricing: They beat any competition by far.
    - Technical advice: I was told what to do to avoid such mistakes in the future.
    I am very happy I found Capital Data Recovery, and if I could give them a 6-star review, I would!