Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 595 reviews

  • Jessica Yemen ★★★★★ a month ago
    Recently, the battery in my iPad Air (13-inch, M3) failed. Unfortunately, Apple no longer replaces batteries in newer iPads and does not offer data recovery, which meant I was at risk of losing all of … More my photos, files, and important school notes from the past year. The iPad was only purchased in August 2025, and I had not recently backed everything up to iCloud.
    I brought my iPad to Levon at Capital Data Recovery, and I’m incredibly happy with the results. He was able to recover all of my files, notes, and photos. Throughout the entire process, he communicated everything very clearly, was incredibly responsive, and he and his colleagues worked as quickly as they could to recover my data.
    I’m extremely grateful for their help and would highly recommend Capital Data Recovery to anyone who needs data recovered, even from a newer device. They did an excellent job!
  • Moise Oke ★★★★★ 3 months ago
    As a non-enterprise customer, Capital Data Recovery helped me figure out the best solution to my data recovery. Even though in the end, it didn't involve utilizing their service, they were honest … More about what they could do for me and that allowed me to make the most informed decisions with my hardware and data.
    They were very respectful and courteous as well.
  • andy le ★★★★★ 4 months ago
    Levon is very credible, came in for an appointment about SD card not being recognized. in my case he identified it as an electrical problem and gave me a full plan of what to do in the future to ensure … More my data won’t get corrupted like this again. he was realistic, didn’t even want to charge me the $100 to run my sd card, given all the information i told him it is almost certainly not recoverable (would take months and a lot of $$$) and he was transparent with that. would recommend, trust this guy with any of my data issues! learned a lot from one conversation