Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 445 reviews

  • André Pinard ★★★★★ 4 months ago
    After having broken my external Drive (2Tb), dropping on the floor. I brought it to Capital Data Recovery (CDR). I was unsure if it would be recoverable. What a joy to receive the email today that said … More "Good News!" All important files were saved and some picture and video files were put aside in distinct files. Thanks and kudos to Levon Kazariyan and his team!
  • Albert Fidaoui ★★★★★ a month ago
    I recently had the pleasure of engaging with Levon at Capital Data Recovery, and I must say, their service exceeded all expectations! From start to finish, the experience was seamless and truly remarkable. … More
    First and foremost, I was struck by the transparency and honesty displayed by the company. They were upfront about their pricing, services, and timelines, which instantly instilled confidence in their integrity.
    In conclusion, I cannot recommend Capital Data Recovery highly enough. Their honesty, professionalism, and dedication to customer satisfaction make them a standout in the industry. If you're looking for top-notch service from a company you can trust, look no further.
    a special thanks to Levon!!
  • Sylvain Brunet ★★★★★ in the last week
    I could write a full page on my experience. First finding that you lost your files and family picture is quite stressful and emotional in nature. Second, going to apple and finding out they wont help … More you is quite frustrating. Third, looking at other possible option including capital data recovery brings in worries and doubts like can we get scammed doing this, can things get any worse? I am sure we are not the only ones in this type of situation. What can I say, after doubting all the 5 stars review, I have to say they are true, it is excellent 5 star service. This company is a Gem, the owners are a staple of what world class customer service is. They will not mislead you or promise thing that are impossible, but they will work extremely hard to fix your issue, no talking or excuses, lots of doing. On top of that I made a friend, a good hearted men, I am really really happy. Karen, Levon, you guys are flying under the radar, for anyone reading this, my experience that started as a distressed one came to be extremely positive. We can’t thank you enough, we are lucky to have such a company in the National Capital Area.