Capital Data Recovery Inc. has served many happy customers: Government organizations, Universities, Hospitals, IT consulting companies, computer stores, self employers, independent consultants, dental offices, and other large and small businesses and individuals.
These are some of the emails and letters we received from our customers: Please note that due to privacy reasons we are not publishing names and organizations.
 Family files. Toronto.
I usually don't leave comments with respect to items I purchase, or service I receive. I however felt very compelled this time, and had to express how I felt about my experience with Capital Data Recovery Inc.
In December 2007 I experienced a hard drive crash. My hard drive was part of a wireless router, and somehow the drive (despite being 3 months old) crashed on me. It was the first time that I experience such a mishap. In the past, I naively thought that hard drives simply work forever, until you through them out. I will no longer think that!
I wanted to get my data back, so I googled "hard disk recovery" and was overwhelmed by the amount of results I got back. Everyone, it seemed, was offering hard disk recoveries, most with a 100% money back guarantee. I tend to be skeptical so I didn't feel comfortable handing over my hard drive (and more importantly my data) to complete strangers.
I almost gave up on recovering my data, until I came across Capital Data Recovery's website. What intrigued me the most was their white paper regarding what people should know before choosing a data recovery firm. After reading that document (which clearly outlined how/why there are a lot of scammers out there) I decided to call. That's when I got a hold of Karén Khachaturov. He was so honest and straight forward. He did not promise me anything over the phone, and clearly articulated how neither he, nor anyone else, would be honest in promising something over the phone without having examined the hard drive first.
I was moved by his honesty and decided to send him my drive. Karén and his team spent a long time working on the hard drive. I know this because we had a number of phone calls throughout the process, and he was giving me status updates from time to time. After a number of days of trying without success, he concluded that my hard drive was so corrupt that only a portion of the data was recovered. Despite this, Karen sent me back my hard drive (with whatever data he recovered), and did not charge me for all the effort he/his team put into my case. I could not believe this at first, and thought there was some sort of a catch, until my drive was shipped back to me, with whatever data was recovered. I did not pay him anything.
I have dealt with many service providers in the past, and I can count the number of honest ones on one hand. Karén is absolutely one of them. If ever I have a similar situation in the future, the only person I'm going to call is him. He is very honest, fair, and straightforward, exactly what you need when/if you experience an unfortunate event such as loosing all your data.
Karén, and Capital Data Recovery: thank you for a wonderful experience, and I wish everyone operated with such integrity and professionalism as you do.
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To maintain the esthetic of the web page, we are not publishing all the letters. If you would like to see more letters, you are most welcome to request them by email or visit us personally. Names are not published for privacy reasons. |
